Returns & Refunds

Last updated: October 19, 2026

Return window

Unopened, unused products in original, resalable packaging may be returned within 7 days of delivery (one week from when you receive it). Contact us first at support@sharkdentalsupply.com to request a return authorization (RMA); returns sent without an RMA may be delayed or refused.

Items that cannot be returned

For safety and regulatory reasons, we generally cannot accept returns of: opened or used products; prescription or pharmaceutical items (including anesthetics); refrigerated or temperature-controlled products; hazardous materials; sterile items with broken seals; and special-order or clearance items. Manufacturer defects are handled under the manufacturer's warranty — we will help you file a claim.

Restocking & shipping costs

Eligible returns may be subject to a restocking fee, and original and return shipping costs are generally non-refundable, except where the return is due to our error or a defective/damaged product.

Refunds

Once we receive and inspect the return, we will issue any approved refund to your original payment method within a reasonable time. Your bank or card issuer may take additional days to post it.

Damaged or wrong items

If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery and we will make it right at no additional cost to you.