Product Recalls & Safety Notices

Last updated: October 19, 2026

If something you bought is recalled

If a manufacturer or the U.S. Food and Drug Administration announces a recall or safety notice affecting a product we shipped to you, we will use our order records to contact you at the email address on your order. Please keep the email address on your account current so we can reach you.

Stop using the product

If you believe a product you received is recalled, defective, contaminated, or mislabeled, stop using it, set it aside, and contact us at support@sharkdentalsupply.com. Please do not ship it back until we have given you return instructions — some recalls require specific handling.

Reporting a problem or an adverse event

Tell us, so we can pass it to the manufacturer and notify anyone else who bought the same lot. You can also report problems with medical devices and drug products directly to the FDA through its MedWatch program. If a patient has been harmed, please report it — reporting is how recalls start.

What we can and cannot do

We are a reseller, not the manufacturer. We can identify exactly what you bought and when, connect you with the manufacturer, and handle a return or refund under our Returns & Refunds Policy. The decision to recall a product, and any remedy the manufacturer offers, is theirs.